FAQ

What is the service process?

Fill out the request form, describe the product's issue and provide your information. A service case will be generated automatically for you.
You will receive details for shipping the product to us.
Our team of experts will assess your product and send you a quotation. The repair process for your product will begin after you've made the payment.
Our team will send the repaired or replacement product to your address.

How long does it take to repair my product?

If parts are in stock, it takes approximately 5-8 working days to repair your product after arriving at our service center. You will receive an email notification after each step of the service process is complete.

How can I check the repair progress?

You can check the repair progress by visiting the Repair Status page, or by contacting DJI Support.